Customer Journey Mapping – Beyond the Map

Customer Journey Mapping – Beyond the Map

“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner Customer journey mapping laid the foundation. But understanding your customer’s mindset in 2025 requires more than just plotting points,...
Understanding Customer Journey Mapping

Understanding Customer Journey Mapping

“The customer’s perception is your reality.” – Kate Zabriskie Imagine a scenario where a brand builds the most splendid product, something that caters to the customers effectively. However, the brand faces a problem in understanding the precise sentiments of the...