Effective Date: 02 July 2024
Last Updated: 28 Feb 2025
At Pluralis Digital (a brand under Pluralis Marketing Solutions OPC Pvt Ltd), we aim to deliver exceptional services. In certain cases, refunds or returns may be requested as per the guidelines below:
1. Refund Eligibility
Refunds may be issued if:
- No service has been initiated after payment.
- Pluralis Digital fails to deliver agreed-upon work due to internal reasons.
- There are technical errors or payment processing failures.
2. Non-Refundable Situations
Refunds will NOT be issued if:
- Services have already been initiated or delivered.
- Changes in client requirements occur after the project begins.
- Delays are caused by client-side factors, such as lack of communication or missing approvals.
- Additional work outside the agreed scope is requested.
3. Partial Refunds
- If a project is partially completed and canceled, a prorated refund may be issued based on work done.
- The final refund amount is at Pluralis Digital’s discretion.
4. Refund Process
- Refund requests must be submitted within 15 days of payment.
- Provide your name, contact details, transaction information, and the reason for the refund.
- Approved refunds will be processed within 7-14 business days via the original payment method.
5. Cancellation Policy
- Services may be canceled before the start date without penalties.
- Cancellation requests after project commencement will be reviewed on a case-by-case basis.
6. Non-Refundable Items
- Services already rendered are non-refundable.
- Third-party fees, such as payment gateway charges, are non-refundable.
7. Contact Us
For refund or cancellation requests, contact us at:
- Email: hello@pluralis.in
- Phone: +91-7788001193
8. Policy Updates
We reserve the right to update this policy. Any changes will be posted on this page with the updated “Last Updated” date.